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Introduction
Welcome to GK Host Point. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our hosting services through AquaHost and HostingMaster brands. By using our site and services, you agree to the terms described in this policy.
Last Updated: January 2025
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What Information Do We Collect?
We collect various types of information to provide and improve our services:
- Personal Details: Name, email address, phone number, and billing address
- Account Information: Username, password, and account preferences
- Transactional Data: Secure payment details, order history, and invoices
- Technical Data: IP address, browser type, device information, and location data
- Cookies: Website usage patterns, preferences, and session information
- Communication Data: Support tickets, emails, and chat conversations
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How Do We Use Your Information?
We use the collected information for the following purposes:
- Provide, operate, and maintain our web hosting services
- Process transactions securely and manage billing
- Personalize your experience with tailored content and recommendations
- Enhance customer support and resolve technical issues promptly
- Send service updates, account notifications, and important announcements
- Send promotional emails, newsletters, and special offers (with your consent)
- Improve our website, services, and user experience
- Prevent fraud, detect abuse, and ensure platform security
- Comply with legal obligations and respond to lawful requests
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How Do We Protect Your Information?
Your data security is our top priority. We implement industry-standard security measures:
- SSL Encryption: All data transfers are encrypted using 256-bit SSL/TLS encryption
- Secure Payment Processing: We use PCI-DSS compliant payment gateways for all transactions
- Firewall Protection: Advanced firewalls protect our servers from unauthorized access
- Regular Security Audits: Continuous monitoring and vulnerability assessments
- Malware Scanning: Real-time malware detection and prevention systems
- Access Controls: Restricted access to authorized personnel only with multi-factor authentication
- Data Backups: Regular automated backups to prevent data loss
- Security Updates: Timely software updates and security patches
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Cookies Policy
We use cookies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device that help us:
- Remember your login credentials and preferences
- Personalize content based on your interests
- Analyze website traffic and user behavior
- Provide targeted advertisements and promotions
- Maintain security and prevent fraud
You can disable cookies in your browser settings, but please note that certain features of our website may not function properly without cookies enabled.
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Third-Party Disclosure
We value your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners under strict confidentiality agreements:
- Payment Processors: Secure payment gateways like Razorpay, PayU, and others to process transactions
- Hosting Providers: Infrastructure partners that host our servers and data centers
- Service Providers: Third-party vendors who assist in delivering our services (email providers, analytics tools)
- Legal Authorities: When required by law or to protect our legal rights
All third-party partners are contractually obligated to maintain confidentiality and use your information only for the specific purposes we authorize.
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Third-Party Links
Our website may contain links to third-party websites, products, or services for your convenience. Please note that:
- We are not responsible for the privacy practices of external websites
- We do not endorse or control third-party content
- We encourage you to review the privacy policies of any third-party sites you visit
- Clicking external links is at your own discretion and risk
These third-party sites have their own privacy policies, and we cannot accept responsibility for their practices.
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Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.
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Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Request your data in a structured, commonly used format
To exercise any of these rights, please contact us through our support channels.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out:
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Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.