Latest News

Dear Customers,

To improve account security and protect all AquaHost client accounts from unauthorized access, we have now implemented a Two-Step Verification (2FA) system with Email OTP authentication inside the AquaHost Client Area.

Once this feature is enabled on your account, every login attempt will require OTP verification sent to your registered email address.

How It Works:

• Whenever someone tries to login to your AquaHost account, an OTP verification email will be sent instantly.
• Without entering the correct OTP, login access will not be possible.
• If the login attempt was made by another person/device, you will also receive security details such as:
  • IP Address
  • Browser Information
  • Device/System Details

This helps you quickly identify unauthorized access attempts and secure your account immediately.

How to Enable Two-Step Verification:

1. Login to your AquaHost Client Area
2. Scroll down to the AquaHost Exclusives section
3. Find:
   “Two-Step Verification – Secure your account with Email OTP”
4. Click on it
5. Enable the verification switch/button

Once enabled:

• Every future login will require OTP verification
• OTP will be sent to your registered email address
• Unauthorized users will not be able to access your account without verification approval

We strongly recommend all customers enable this feature for additional account protection and improved security against unauthorized login attempts.

Dear Customer,

As per the latest government guidelines and compliance requirements, KYC (Know Your Customer) verification has now been made mandatory for all VPS users.

We request all customers using VPS services to complete their KYC verification as soon as possible through their AquaHost Client Area.

Why KYC is Required:

• Government compliance requirements
• Abuse and fraud prevention
• Network/security verification
• Server misuse monitoring
• Service ownership verification

Required Action:
Please login to your AquaHost Client Area and complete your KYC verification by uploading the required documents.

Important Notes:

• VPS services without completed KYC may face temporary suspension/restriction in the future.
• KYC verification helps maintain secure and compliant hosting infrastructure.
• Submitted documents are reviewed securely by our verification team.

Generally Accepted Documents:

• Aadhaar Card
• PAN Card
• Passport
• Driving License
• Valid Government Issued ID

If you face any issue during verification, kindly contact our support team through the ticket system.

We appreciate your cooperation and understanding.

Best regards,
AquaHost Support Team

We have implemented 2 new self-service features for our cPanel Shared Hosting users so customers can manage important actions directly without raising support tickets.

New Features Added:

1. cPanel Reset Feature
2. Change Primary Domain Feature

1. cPanel Reset Feature

This feature is useful if:

Your website/system files were accidentally deleted
Your hosting environment became corrupted
You want a completely fresh website setup
 You want to reinstall/reset your hosting environment quickly

Using this feature, you can reset your cPanel hosting environment yourself.

2. Change Primary Domain Feature

This feature can be used if:

– You entered the wrong domain while ordering hosting
– Your old domain expired
– You want to replace the primary domain with a new one
– You want to move hosting to another domain easily

Now you can change your primary domain directly from the client area without contacting support.

How To Access These Features

1. Login to the AquaHost Client Area
2. Open “My Services”
3. Select your hosting service
4. Click “Manage Product”
5. On the left-side “Actions” section, you will find these options

Important Note

These features are currently available only for cPanel Shared Hosting users.

AquaHost will continue improving automation and self-management tools to make hosting management easier for all users.

Dear Customers,

The previously scheduled internal system maintenance and security upgrade process on the AquaHost main infrastructure and client area systems has now been completed successfully.

During this maintenance, several important:

• Security fixes
• Infrastructure optimizations
• Stability improvements
• Internal system updates

were applied successfully to improve overall platform reliability and protection.

All major services are now being restored/stabilized normally.

If any customer still experiences any issue related to:

• Website access
• Client area/login
• Orders/payments
• Hosting/cPanel access

Kindly raise a support ticket and our team will assist you accordingly.

We sincerely appreciate your patience and cooperation during the maintenance period.

Dear Customers,

We are currently performing important internal system and security upgrades on the main AquaHost infrastructure and client area systems.

During this maintenance period, some users may temporarily experience:

• Main website access issues
• Client area/login interruptions
• Temporary order/payment issues
• Slow loading or short-term downtime

This maintenance is being performed to improve platform stability, infrastructure reliability, and overall security.

We appreciate your patience and understanding during the maintenance window.

Dear Customers,

The previously reported email-related issues affecting Singapore-based shared hosting servers have now been resolved successfully.

Current Status

• Mail services are expected to function normally again
• SMTP/mail connectivity should now be stable for most users

If you are still facing any issue such as:

• Email sending failure
• Email receiving delays
• SMTP authentication problems
• Mail login/access issues

Kindly raise a support ticket with:

• Proper error details
• Screenshot/logs (if available)
• Affected email/domain information

Our technical/support team will review the issue and contact you as soon as possible for further assistance and resolution.

Thank you for your patience and cooperation during the maintenance and troubleshooting process.