Latest News

Dear Customers,

We would like to inform you that the recent issues with the PhonePe payment gateway have now been successfully resolved.

Issue Details (Resolved)

Over the past few days, some users were facing problems such as:

• PhonePe QR code not generating

• Payment declines

• OTP not received during transactions

• Merchant Not accepting payment

We are happy to confirm that these issues have been fixed, and the PhonePe payment gateway is now fully functional.

Current Payment Options Available

You can now make payments smoothly using both gateways:

• PhonePe Payment Gateway 

• Indian UPI Credit Cards Debit Cards Net Banking Wallets

Both gateways are active, stable, and safe to use.

If you face any payment-related issue going forward, please raise a support ticket with transaction details, and our team will assist you promptly.

Thank you for your patience and continued trust.

Dear Customers,

We would like to inform you about some temporary technical issues that a few users may be experiencing.

Current Situation

Due to network-related glitches and internal technical checks, some customers may face intermittent issues such as:

• cPanel login not working or loading slowly

• Website not opening or showing downtime

• Email sending/receiving issues

• Hosting showing “Not Secure” or similar warnings

Please be assured that our technical team is actively working on all these issues, and all reported problems are expected to be fully resolved within the next 24 hours.

What You Can Do in the Meantime

In many cases, the issue may already be resolved but still appear due to local network or browser cache. Before raising a ticket, we request you to try the following basic troubleshooting steps:

• Clear your browser cache and cookies

• Restart your network device (Wi-Fi / Router)

• Try opening the website in an Incognito / Private window

• Try accessing the website using a different network (for example, mobile/cellular data)

Still Facing Issues?

If your website, cPanel, or email is still not working even after 24 hours or after trying the above steps, please raise a support ticket with details, and our team will assist you on priority.

We sincerely apologize for the inconvenience caused and thank you for your patience and cooperation while we work to stabilize all services.

Dear Customers,

We would like to inform you that the offshore servers are now stable and working normally.

What Happened

Earlier, the offshore servers were experiencing intermittent up/down issues.

Current Status

•  Issue identified and mitigated by the data centre team

•  We monitored the server stability 12 hours continously ,found no issues 

•  Servers are now stable

•  Services are operating normally

Please note that this issue was not from our internal configuration or network, but from the data centre infrastructure itself.

We sincerely apologize for the inconvenience caused and thank you for your patience and understanding during this period.

If you still face any issues, please raise a support ticket with details.

Dear Customers,

We would like to inform you that our Offshore Server has been experiencing intermittent up/down issues since this morning.

Current Status

• From our end, all configurations and services are working properly

• As per the latest update received, the issue is at the data center level

• Our technical team will be in active coordination with the data center support team

Important Note

Due to New Year holidays, resolution may take longer than usual, as data center teams are operating with limited staff.

What We’re Doing

• Actively following up with the data center

• Monitoring the server continuously

• We will share updates as soon as we receive confirmed information

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding during this time.

Thank you for your cooperation.

Dear Valued Customers,

Please be informed that our Technical Support Team will be on leave from 30th December to 3rd January.

During this period, basic support and minor fixes will be handled by our Basic Support Team to ensure uninterrupted service.

If you face any issues related to hosting or server, we kindly request you to raise a support ticket. Our team will review your request and get back to you at the earliest possible time.

On behalf of our entire team, we would like to wish you a very Happy New Year! 

Thank you for your continued trust and support.

Dear Valued Customers,

We are pleased to announce that our Indian server migration has been successfully completed. All customer websites have been migrated to our new, high-performance server infrastructure.

What's New
Your hosting services are now running on an upgraded server with:

Improved Performance: Faster loading speeds and better response times

Enhanced Stability: More reliable uptime and server stability

Optimized Infrastructure: Better resource allocation and modern configurations

Better Overall Experience: Improved performance across all services

All websites are now live and operational.

Action Required: Cloudflare & External DNS Users
If you are using Cloudflare or managing your DNS settings externally, you must update your DNS records with the new server IP address.

How to Access Your New Server Details:

Login to your AquaHost Client Area

Navigate to your service/product details section

Find your new server information:

IP Address

Hostname

Login URL

Nameservers

Please update these details in your Cloudflare or DNS management panel to ensure your website continues functioning properly.

Experiencing Issues?
If you notice any problems with your website or discover that some data has not been migrated:

Raise a support ticket from your AquaHost account

Describe the issue or missing data in detail

Our technical team will investigate and resolve it immediately

Important: Old Server Shutdown Notice
The old server will be permanently shut down on 29th December 2025 at 12:00 AM (midnight).

Please verify that all your data has been migrated successfully. If you find any missing or incomplete data, contact us immediately before the deadline so we can restore it from the old server.

Regarding Recent Downtime
We sincerely apologize for the extended downtime experienced over the past few days. We understand the inconvenience this has caused to you and your business operations.

Reason for Extended Downtime:

Due to the weekend combined with Christmas festival holidays, our datacenter had limited staff availability, resulting in longer-than-expected resolution times.

Our Response:

27th December: Immediately upon server failure, we set up a new high-performance server and began manual migration

28th December: Once the old server came online, we completed data migration to the new infrastructure

Current Status: All services now running on improved, stable infrastructure

Happy New Year 2026
As we approach the new year, we want to express our heartfelt gratitude for your continued trust and support.

Your faith in AquaHost motivates us to constantly improve and deliver better services. We are committed to providing excellent hosting solutions at affordable prices, and we will continue working diligently to exceed your expectations in 2026.

We wish you and your loved ones a prosperous and successful New Year 2026!

Thank you for being a valued part of the AquaHost community.