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Dear Valued Customers,
We are pleased to inform you that the Singapore server migration and upgrade has been successfully completed.
What You Need to Know
Your new server login details, IP address, and hostname are now available inside your AquaHost Client Area under your service details.
All websites hosted on the Singapore server have now been moved to our upgraded, high-performance infrastructure.
This upgrade brings better speed, higher stability, and improved reliability.
Important Notice for Cloudflare Users
If your domain is connected with Cloudflare, you must update your A-Record to the new Shared IP shown in your Client Area or cPanel.
Updating the IP will prevent downtime and ensure your website resolves quickly on the new server.
If You Notice Any Issue
Please raise a support ticket if:
any of your data did not migrate properly
your website is not opening
you see missing files, errors, or incorrect content
Our team will assist you on priority.
Please report such issues within 48–72 hours.
Thank You
We sincerely appreciate your patience and cooperation during this upgrade.
If you need further assistance, feel free to contact us anytime.
Dear Valued Customers,
We are upgrading our Singapore server infrastructure to provide you with better performance and reliability.
Migration Details:
Date: 8th December 2025
Start Time: 4:00 PM IST
Expected Completion: By midnight (same day)
Impact: Short-term downtime may occur during migration
Our current Singapore server is not delivering optimal performance, so we are migrating to a new, upgraded datacenter for improved speed and stability.
Brief service interruptions during migration
Completion updates will be posted on our WhatsApp channel
If your data doesn't migrate properly or you face any issues after the migration, please raise a support ticket within 48-72 hours and our team will assist you immediately.
We apologize for any inconvenience and thank you for your patience!
Dear Clients,
We would like to inform you that our Singapore Location Shared Server is currently experiencing a temporary outage due to an unexpected issue at the Data Centre level.
Please note that this issue is not from our end, and the Data Centre’s engineering team has not provided any official ETA for full restoration at this moment.
Our technical team is in continuous communication with the Data Centre and is actively monitoring the situation.
As soon as the services remain fully stable for an entire day, we will update all clients through an official announcement.
We sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding during this time.
If you are facing any additional issues, please feel free to raise a support ticket, and our team will be happy to assist you.
Thank you for your cooperation and understanding.
Dear Offshore Users,
We want to inform you that we have successfully migrated our offshore server to a new high-performance node.
This migration was necessary due to unusually high load and stability concerns on the previous server.
All user accounts, data, and services have been safely moved to the upgraded environment.
Important: Action Required (Cloudflare Users)
You must have to update your DNS records within 24 hours.
Why?
After 24 hours, the old server will be fully shut down, and any domain still pointing to the old system may stop working.
This update is mandatory to ensure uninterrupted service.
Expected Behavior
DNS propagation typically completes within 12 hours , sometimes up 24 to 48 , depending on DNS.
Some temporary delays or caching issues may occur — this is normal during migration.
Thank You
We truly appreciate your patience and cooperation during this essential upgrade.
Our team will continue monitoring the new server closely to ensure stability and smooth performance.
If you face any issue, please raise a support ticket.
Dear Valued Offshore Customers,
We want to inform you that our offshore server is currently facing an unexpected outage due to a massive incoming attack (100TB+), directly at the data centre node where our servers are hosted. This issue is not originating from AquaHost, but from the data centre’s network level, which has impacted all services running on that node.
Our services were fully stable and operational earlier today in the afternoon for a time, but after receiving the latest update from the data centre, it has been confirmed that the scale of the attack is extremely large, and mitigation may take some time.
What Is Happening?
The data centre is currently working to absorb and filter the high-capacity attack.
Because of the size (100TB+), the recovery process may take longer than usual.
All servers on that specific node—not only AquaHost—are affected.
What AquaHost Is Doing
We are in continuous contact with the data centre’s engineering team and monitoring the situation live.
As soon as services start coming back online, we will:
1. Monitor the server for a minimum of 24 hours to ensure stability.
2. Only after confirming stable uptime, we will update all customers officially.
We understand this downtime may affect your workflow, and we sincerely thank you for your cooperation during this unexpected event.
Rest assured — your data and hosting environment remain safe, and we will update you as soon as we receive confirmed technical progress from the data centre.
We deeply apologize for the inconvenience this outage has caused and assure you that we are treating this with the highest priority.
Thank you for your understanding and patience.
If you have any other concern raise ticket at https://client.aquahost.in/supporttickets.php
Dear Offshore Users,
Our offshore server, which was experiencing downtime earlier, is now fully restored and stable. All services are functioning normally.
If you still face any issues with your website, cPanel, or emails, please raise a support ticket at https://client.aquahost.in/supporttickets.php, and our team will assist you immediately.
Thank you for your patience and understanding.
Aquahost Support