Latest News

Dear Customers,

Please be informed that Radix Registry is migrating its registry platform to Tucows Registry Services (TRS) on 17 March 2026.

Due to this migration, certain domain operations may be temporarily unavailable for approximately 2–3 days. During this period, the following services for Radix domains may be impacted:

• New domain registration
• Domain transfer
• Domain renewal

Affected Radix domain extensions include:
.site, .online, .store, .tech, .website, .space, .pw, .host, .press, .fun, and .in.net

All services are expected to resume normal operation once the migration process is completed.

We apologize for any inconvenience caused and appreciate your patience and understanding.

Dear Customers,

We would like to inform you that our servers are currently experiencing a high-volume DDoS (Distributed Denial of Service) attack.

Due to this, you may face intermittent issues such as:

• Website downtime or slow loading
• cPanel taking longer time to load
• Login issues (cPanel / Webmail / Services)
• Temporary inaccessibility of hosted services

Our technical and data center teams are actively working to mitigate the attack and stabilize all services as quickly as possible.

Please note that during such attacks, exact resolution time (ETA) cannot be guaranteed, as mitigation depends on real-time traffic filtering and network stabilization.

We sincerely apologize for the inconvenience caused and request your patience and cooperation during this time.

Further updates will be shared as soon as the situation is fully under control.

If you face any other issues please raise ticket out team will connect with you as soon as possible.

Dear Customers,

We would like to inform you that our offshore server is currently experiencing intermittent up/down issues. This is happening due to an ongoing DDoS attack targeting the data center node where the server is hosted.

Because of this situation, you may notice temporary instability or brief downtime while the data center’s mitigation systems are actively handling the attack traffic.

We sincerely apologize for the inconvenience caused.

Please note that during an active DDoS mitigation process, an exact ETA cannot be provided, as server stability may return at any moment once the attack traffic is filtered and controlled.

The data center network and security teams are already working on this with high priority to stabilize the node and restore normal service as quickly as possible.

We appreciate your patience and understanding during this time.

If you're facing any other issues please raise ticket.

Dear Customers,

We would like to inform you that due to a technical issue from the Data Centre side, our Indian server is currently down.

At this moment, the exact cause has not yet been fully identified. The Data Centre engineers and their technical department are actively working on the issue.

Please note

• The issue is from the Data Centre side
• DC engineers are working on resolutionNo
• ETA (Estimated Time of Restoration) has been provided yet

Our technical team is in active coordination and continuous connection with the Data Centre team. As soon as we receive any official update, we will immediately notify you.

We sincerely apologize for the inconvenience and appreciate your patience.

If anyone facing any other issues please raise ticket.

Dear Customers,

We would like to inform you that the recent issues with the PhonePe payment gateway have now been successfully resolved.

Issue Details (Resolved)

Over the past few days, some users were facing problems such as:

• PhonePe QR code not generating

• Payment declines

• OTP not received during transactions

• Merchant Not accepting payment

We are happy to confirm that these issues have been fixed, and the PhonePe payment gateway is now fully functional.

Current Payment Options Available

You can now make payments smoothly using both gateways:

• PhonePe Payment Gateway 

• Indian UPI Credit Cards Debit Cards Net Banking Wallets

Both gateways are active, stable, and safe to use.

If you face any payment-related issue going forward, please raise a support ticket with transaction details, and our team will assist you promptly.

Thank you for your patience and continued trust.

Dear Customers,

We would like to inform you about some temporary technical issues that a few users may be experiencing.

Current Situation

Due to network-related glitches and internal technical checks, some customers may face intermittent issues such as:

• cPanel login not working or loading slowly

• Website not opening or showing downtime

• Email sending/receiving issues

• Hosting showing “Not Secure” or similar warnings

Please be assured that our technical team is actively working on all these issues, and all reported problems are expected to be fully resolved within the next 24 hours.

What You Can Do in the Meantime

In many cases, the issue may already be resolved but still appear due to local network or browser cache. Before raising a ticket, we request you to try the following basic troubleshooting steps:

• Clear your browser cache and cookies

• Restart your network device (Wi-Fi / Router)

• Try opening the website in an Incognito / Private window

• Try accessing the website using a different network (for example, mobile/cellular data)

Still Facing Issues?

If your website, cPanel, or email is still not working even after 24 hours or after trying the above steps, please raise a support ticket with details, and our team will assist you on priority.

We sincerely apologize for the inconvenience caused and thank you for your patience and cooperation while we work to stabilize all services.